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Returns

To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging with all labels still attached. 

To make a return you must contact us by email within 14 days of your purchase. We will then give you details of returns address. You will also receive details of how to make a return when you receive your purchase. Returns are at your own cost and if an item is lost in transit we are not responsible for the loss. Please consider insuring the item or using a trackable freight or post service. You must first contact us by email before you send anything back. 

Free Returns are offered when you purchase more than one item such as a pair of earrings and a headpiece within Australia only.  If you decide keep one item and return the other we will email you a free Australia Post shipping label. You need to attach this to your parcel and hand it over the counter of any Australia Post Office. You cannot post it in a street mail box. 

PLEASE NOTE: We only allow one free return per purchase. 

To complete your return we require a receipt or proof of purchase. Earrings are not returnable due to health regulations. Special orders of Custom Jewellery are also not returnable unless there are manufacturing faults. We will repair or replace these within the 30 day period. Small changes to Special Order Custom pieces are usually Free Postage. 

Damaged items must be reported by email within 48 hours to be eligible for a refund or replacement. Please email us an image of the product and the damage. Damages reported after 48 hours may not be eligible for replacement or refund. 

Any item not in original condition, damaged or missing parts for reasons not due to our error is not eligible for refund. Items returned after 30 days from purchase are not eligible for refund. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be made via your original method of payment.  You cannot pay by one method and be refunded by another. This may take up to 2 weeks. 

Sale items or Custom made designs (if applicable)
Only regular priced items may be refunded, unfortunately Sale items or Custom made items cannot be refunded. 


Exchanges 


We will exchange or refund items if they are defective or damaged on arrival. You must first examine your item when you receive it and notify us immediately of any defects. If you do not tell us immediately of any defects we may not later accept any claim. Email us at info@windsorbridaljewellery.com.au with photographic evidence of any defects. Tags must be intact and still attached. If we accept your request for exchange you will be given a free return postage label to send the item back via Australia Post for the item (if you are within Australia). Items must be sent back in the original packaging. We will immediately replace the item as soon as possible if a refund is not requested. If you would like to exchange for a different item this will need to be discussed via email. You might be eligible for free postage for one swop of a similar item within Australia. Discuss with us by email please. 

Depending on where you live the time it takes for your exchange to reach you  may vary. You can track every item as we will email you tracking of anything we send. 

If you are shipping an item back to us at your own cost you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our refund and returns policy do not affect your rights under consumer protection law. 

Defects

If your item arrives faulty or defected you must report this to us within 48 hours to be eligible for a replacement. You will need to take a photo of the damage and email this to us. We have a very good returns policy and we will return, replace or refund your faulty item.