Return Policy

To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging with all labels still attached exactly as delivered to you. Items with labels detached or plastic tags removed will deemed as used and cannot be returned.  Items returned after 30 days from purchase are not eligible for return.

To complete your return we require a receipt or proof of purchase. Earrings are not returnable due to health regulations. Special orders, Custom Designs, Discount items, Sale or Special price items are not returnable unless there are manufacturing faults. Items purchased overseas (other than New Zealand) are not eligible for refund but we will replace any item with a manufacturing fault. 

Damaged or faulty items must be reported by email within 48 hours of delivery to be eligible for a replacement. Please email us an image of the product and the fault.  We exchange only for the same item where a fault has been found.

To make a return you must contact us by email. We will then give you details of returns address. Returns are at your own cost and if an item is lost in transit we are not responsible for the loss. Please consider insuring the item or using a trackable freight or post service.

Any item not in original condition, damaged or missing parts for reasons not due to our error is not eligible for refund. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We will deduct reasonable costs - the cost of postage and packing and any fees such as credit card payment fees or PayPal costs from your refund unless your return is part of our Hometrial offer. 

If you are approved, then your refund will be processed, and a credit will be made via your original method of payment (Less postage costs and any sales card fee that might apply). Please allow up to 14 days for payments. 

Please be careful when first trying on your Windsor pieces. Only remove any tags or plastic connectors when you are happy with your purchase.

Please note your item has special tags attached and they have placed in precise locations and in certain ways. All of this has been recorded.

If you are intending to return your piece no tag or plastic connector must be removed or tampered with. Any tag removal or changes to any plastic connector location will mean you are deemed to have used the item and it cannot be returned.